2022/23 Customer Service Specialist - Christmas Fixed Term null

Christmas has come early and all we want for Christmas is you!

We are looking for someone to join our Noel Leeming Customer Specialist team and walk the talk of providing excellent customer service to our customers, supporting them across the busy period!

This is a Fixed Term position from 17th October 2022 - 6th February 2023!

Job Description

We can promise that no two days will be the same, you will handle a variety of incoming customer enquiries (mainly regarding online shopping) where you will be responsible for using your problem solving hat to get to get the answers our customers need! 

This contact centre role differs from most because we utilise the latest live, online chat technology to support our customers as well as traditional phone and e-mail support. Regardless of the channel, you will need to connect with people from all walks of life and find solutions to resolve their enquiry.

Qualifications

Firstly, you are passionate about customer service! While it would be ideal if you had some contact centre experience, we are interested in those who live and breathe our values and can;

Really ‘Own It’ and be reliable and responsible while being a team member who can work independently.

Be able to ‘Think Customer’ by having experience in providing exceptional customer service, whether this be in a contact centre, retail, or hospitality (to name a few!).

‘Do Good’ by having high attention to detail and maintaining a high level of service while working under time constraints.

To succeed and feel at home, the successful candidate will have:

• Exceptional customer service skills, with a customer-centric mindset.
• Excellent communication skills (written and verbal) – a clear, calm, well-spoken phone manner and ability to listen.
• With your naturally empathetic and resilient nature, you’ll be able to stay positive even when the pressure may be on.
• Computer literate with a strong eye for detail.
• Confident to communicate via written communications.
• adaptable and of course passionate about our customers!

You will need to be available to work 40 hours per week between 8am to 7pm (Mon – Sun)

Additional information

We offer a dynamic, supportive team environment within a business that cares about and recognises individuals. The business is at an exciting point in its life story.  By empowering our teams and increasing cross-collaboration, we aim to make TWG New Zealand’s best place to work, so expect to receive:  

• Career opportunities that come with a company our size!
• Join a company that holds sustainability at the heart of what we do!
• Take your birthday off - paid!
• Staff discounts across all our brands!
• Fully paid Jury Service
• Lifestyle Leave - spend more time doing the things you love!