Service Advisor null

About Tesla

Tesla, Inc. is an American multinational automotive and clean energy company headquartered in Austin, Texas. Tesla designs and manufactures electric vehicles, battery energy storage from home to grid-scale, solar panels and solar roof tiles, and related products and services.

To know more about Tesla, watch this video:

Your role

Tesla Motors is looking for a customer service superstar to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.

What You’ll Do

• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
• Return missed phone calls, emails in no less than 5 minutes
• Determine if a technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Conduct Transactions w/ the system; walk customers through correction and provide a summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Coordinate the delivery time or pick-up with each customer
• Follow up with Customers on services provided; ensure they are satisfied with the work performed

Training & development

Perform meaningful work from day one. Tesla will challenge you to take on high-impact projects, expand your technical skills and exceed your own expectations. Tesla expects interns to perform to the same level of excellence as their full-time employees—which is why Tesla often hires them back. Experience one-on-one mentorship, interactive networking events, and weekly seminars within Tesla’s exceptional community of experts. Tesla interns collaborate across disciplines, borders, and production lines to support its shared mission of accelerating the world’s transition to sustainable energy.

Benefits

Employees receive competitive compensation, one-on-one mentorship, and comprehensive healthcare. Benefits also include transportation support, the ability to participate in employee stock purchase programs (when eligible), discounted merchandise, fitness programs, and more.

Work-life balance

Tesla provides employees and their families benefits like medical, dental, vision coverage, 401(k), and generous paid time off from day one. With flexible scheduling, fitness resources, and stock benefits for everyone, Tesla invests in team members to help them do their best work.

Culture & vibe

Tesla refuses to do things the way they’ve always been done. Motivated by a collective commitment to a sustainable future, we build an inclusive environment where everyone—regardless of gender, race, religion, age, or background—can succeed. Tesla offers a number of opportunities to find your community at Tesla with Employee Resource Groups (ERGs). Creating space to connect over shared interests and goals, our ERG network supports a diverse, inclusive workplace. Read more.

About you

Here’s what we are looking for with this role:

• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work including the public
• Perform detailed daily record-keeping and reporting
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work in a team-based environment and achieve a common goal
• Dealer Management System(s), Outlook, and MS Office
• Retail customer service preferred, Automotive Retail experience a Bonus
• Must have and maintain a valid driver’s license and an acceptable and safe driving record
• Must have two years of driving experience

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly to Tesla.