Technical Support Intern - Energy Service null

Your role

The Technical Support Intern provides technical support for Tesla's Energy product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner. This position will ideally suit someone who is client-facing with an electrical or engineering background. 

This position requires a high level of customer and employee interaction, so the ideal candidate will not only possess the technical acumen but also the ability to provide a strong level of customer service. This position requires collaboration with Sales, Operations, and Service staff to proactively improve the owner experience for a rapidly growing customer base.

Qualified persons may have a background in the energy industry or technical customer support. Candidates will thrive in both an independent and team environment. You must be able to proactively seek out projects that enhance optimal customer service and team organization while completing daily tasks accurately and with minimal oversight. 

Most importantly, your core values include a desire to exceed customer expectations, answer questions before they are asked, and ensure every aspect of the Energy product ownership experience is a true pleasure.

What You’ll Do

• Provide the highest level of customer support by answering inbound calls and emails
• Evaluate the needs of customers and work in a creative, proactive manner to resolve technical issues with the battery systems
• Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system
• Determine if a technical solution can be resolved via phone or if service or further diagnostics is needed
• Communicate customer's concerns with technical support Tier 2, Service Engineering, or Field Service as necessary.
• Accurately record issues and data into the CRM database
• This role may require a shifted work week on occasion

About you

Requirements:

• An electrical or Mechatronics engineering background is strongly preferred
• Excellent written and oral English communication skills
• Excellent customer service skills
• Ability to prioritize effectively and handle shifting priorities
• Experience with CRM systems and MS Office Suite
• Energy industry experience or background in technical support or call centre environment preferred
• Understanding of distributed generation and/or energy storage systems preferred
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn about new and innovative technologies
• Willingness to assist and teach others on the team
• Establish and maintain positive, cooperative, working relationships
• Effectively handle multiple priorities, organize workload, and meet deadlines

Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:

• Employee Stock Purchase Plan (ESPP)
• Parental leave (no minimum employment period)
• Primary carers – 18 weeks at full pay or 36 weeks at half pay
• Secondary carers – 6 weeks full pay
• Employee Vehicle Loan Program
• Novated Leasing (AU only)
• Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them
• Bike to work – $10 per day if you cycle to work
• Birthday Leave & Volunteer Leave

To know more about what it's like to work at Tesla, watch this video. 

Training & development

Experience one-on-one mentorship, interactive networking events and weekly seminars within their exceptional community of experts. Tesla interns collaborate across disciplines, borders and production lines to support the shared mission of accelerating the world’s transition to sustainable energy.

Career progression

Perform meaningful work from day one. Tesla will challenge you to take on high-impact projects, expand your technical skills, and exceed your own expectations. Tesla expects interns to perform to the same level of excellence as their full-time employees—which is why Tesla often hires them back.

Sources

The following sources were used in researching this page:

• tesla.com/en_au/careers
• tesla.com/en_au/careers/internships
• linkedin.com