Customer Experience Intern - Energy Products null

About Tesla

Tesla, Inc. is an American multinational automotive and clean energy company headquartered in Austin, Texas. Tesla designs and manufactures electric vehicles, battery energy storage from home to grid scale, solar panels and solar roof tiles, and related products and services.

To know more about Tesla, watch this video:

Your role

The Customer Experience Intern will support customers during the onboarding and acquisition phase and provide information about Tesla Energy products and services.

What You’ll Do:

• Manage inbound phone calls, emails, and enquiries and deliver an exceptional customer experience;
• Educate customers on how to self-serve and navigate Tesla Energy products and programs;
• Accurately record issues and data and follow processes;
• Provide an exceptional experience to our customers on a daily basis

What to Expect:

Tesla's mission is to accelerate the transition to sustainable energy. Integrating Virtual Power Plants (VPPs) into energy networks is a crucial enabler of that mission. The Tesla Energy team is seeking a Customer Experience Intern to join the APAC Business Operations team. They are looking for an experienced and driven person who will be able to deliver an exceptional customer experience and support the growth of Tesla’s VPP across Australia.

PLEASE NOTE: Tesla is only able to accommodate applicants who have the capacity to work 4.5 - 5 days a week. This is a 6-month internship opportunity.

Training & development

Perform meaningful work from day one. Tesla will challenge you to take on high-impact projects, expand your technical skills and exceed your own expectations. Tesla expects interns to perform to the same level of excellence as their full-time employees—which is why Tesla often hires them back. Experience one-on-one mentorship, interactive networking events, and weekly seminars within Tesla’s exceptional community of experts. Tesla interns collaborate across disciplines, borders, and production lines to support its shared mission of accelerating the world’s transition to sustainable energy. Read more. 

Benefits

Every Tesla employee receives comprehensive benefits starting from day one and has the option to be a shareholder. Interns receive competitive compensation, one-on-one mentorship, and comprehensive healthcare. Internships also include transportation support, the ability to participate in employee stock purchase programs (when eligible), discounted merchandise, fitness programs, and more. Read more. 

Work-life balance

Tesla provides employees and their families benefits like medical, dental, vision coverage, 401(k), and generous paid time off from day one. With flexible scheduling, fitness resources, and stock benefits for everyone, Tesla invests in team members to help them do their best work. Read more.

Culture & vibe

Tesla refuses to do things the way they’ve always been done. Motivated by a collective commitment to a sustainable future, we work to build an inclusive environment in which everyone—regardless of gender, race, religion, age or background—can succeed. Tesla offers a number of opportunities to find your community at Tesla with Employee Resource Groups (ERGs). Creating space to connect over shared interests and goals, our ERG network supports a diverse, inclusive workplace. Read more.

About you

Here’s what Tesla is looking for in this role:

• Studying or recently completed tertiary qualification, applicants from any business, energy or engineering background are preferred.
• Relevant experience working in a customer service environment;
• Strong attention to detail and exceptional communication skills
• Ability to balance competing priorities;
• Ability to develop collaborative relationships and act as a well-respected and trusted partner
• An interest and understanding of energy products and technology, particularly Tesla products
• Ability to work independently and as part of a team;
• Proficient with standard corporate productivity tools (Email, voicemail, MS Office, internet navigation, CRM applications)

How to apply

This role is currently closed. If you are interested in this role, simply click "Pre-Register" and Prosple will inform you once this position from Tesla opens again.