Implementation Consultant null

About Oracle Australia

Oracle Australia is leading the digital revolution. They are empowering nearly half a million businesses across the globe to turn untapped potential into real business value. The mission of the Cloud Solution Engineering organization is simple, they build new and innovative technology solutions to solve real-world problems for their customers.

Your role

Entry-level implementation professional who analyzes customer needs configures the solution and installs it at the customer site.

Ensure the solution meets specifications and functions per customer-specific operational workflow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.

Duties & Responsibilities:

• Responsible for installing, configuring, training and supporting your product(s) of specialization in the region
• Responsible for managing your project timeline onsite for the task(s) assigned
• Responsible for onsite support of your product suite to the customer during the live cover
• Responsible for the entry, tracking and management of support SRs in MOS
• Liaise with the relevant person(s) on customer requests for enhancements & development.
• Work with the customers to ensure that contractual service expectations are exceeded
• Ensure timely and accurate filing of:
  • Project status and deliverables (e.g. sign-offs and Exit Reports)
  • Time cards and expenses
• Be familiar with and adhere to the latest configuration, training and installation standards and procedures
• Familiarizing yourself with new releases as they become available
• Provide local quality assurance (QA) of new product or version releases prior to distribution in your region
• Obtain and maintain current certification in:
  • Product Application(s)
  • Major Account (MAC) Accreditation

Training & development

At Oracle Australia, they provide life-long learning. They have an online library of learning resources that give you access to world-class training anytime, anywhere. Become an expert at your own pace with online resources like LinkedIn Learning, Safari Books Online, Harvard ManageMentor, and IEEE eLearning Library. Read more.

Benefits

Oracle Australia provides a diverse range of healthcare plans, plus medical benefits and wellness programs for you and your family. They also offer several benefits including:

1. Employee Assistance Program
2. Comprehensive parental leave
3. Flexible work schedules
4. Read more.

Career Progression

Your success is Oracle's priority. They support your growth with a variety of career development programs:

• Internal talent advisors can connect you with new opportunities that advance your career.
• Their specialized career resources help you define your career aspirations, research development plans and achieve your professional goals.
• Oracle's HCM Cloud facilitates career conversations, planning, and visibility to new opportunities.
• Their mentoring program intelligently matches mentees and mentors, enabling you to further your career, build your network, and foster specific skills that will help you develop and succeed.
• Read more.

To know more, watch this video:

Work life balance

Oracle Australia supports your family life with comprehensive parental leave, flexible work schedules, and resources for remote working. Read more.

Culture & vibe

Diversity and inclusion power innovation at Oracle Australia. Diverse perspectives make their ideas better and their teams stronger. It’s why they have created a workplace where everyone can do their best work without barriers. When everyone is heard and valued, Oracle is inspired to go beyond what’s been done before. Read more.

To know more about Oracle Australia's culture, watch this video:

About you

Requirements:

• 0 to 2 years of experience relevant to the role.
• Complete any other tasks as assigned by management, from time to time
• Willing to work overtime and holidays as required
• Able to travel extensively and be away from home for extended periods of time
• Willing to work with a wide variety of cultures
• Currently hold a valid passport
• Adhere to company standards, policies and procedures
• Eligibility to work in Australia without sponsorship

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly to Oracle Australia.