Marketplace Customer Resolution Representative null

Job Description

We're looking for a customer-centric and solutions-focused team member to help drive the Kogan.com experience! As an e-Commerce industry leader, this role is a terrific stepping stone into a career with longevity and continual development!

Our Customer Care team is our direct eyes and ears to our customers, and the feedback that they receive helps us to constantly improve the Kogan.com customer experience. By striving to make every customer experience a positive one, they're able to facilitate the growth of our business! Providing one-on-one support via email and phone, acting as an advocate for Kogan Marketplace customers, and ensuring compliance from Marketplace sellers, the Marketplace Customer Resolutions Representative role will have you working to deliver the best support to our customers amongst a variety of tasks - and we mean, multi-tasking must be in your nature! This role will see you working with one of the largest and fastest-growing marketplaces in the country.

This is a great opportunity for a recent graduate to kick off their career, working in a dynamic, fast-paced, and innovative space and providing exposure to how a growing, ASX-listed business runs!

This is a full-time, 6-month contract with an opportunity for further extension or converting into a permanent role.

To be successful in this role, you should be:

• A University Degree will be highly regarded but is not essential
• Customer-centric and willing to go above and beyond to ensure our customers have an exceptional experience
• An effective and empathetic communicator. You'll be able to articulately and engage via different channels, including phone and email
• Tech-savvy and ability to use various IT and cloud-based tools to improve efficiency and productivity.
• Have excellent attention to detail, with an ability to move through volume tasks with accuracy and efficiency
• A multi-tasking ninja - we expect you to juggle 50 different tasks at once without dropping the ball (we’re not kidding).
• Ready to challenge, be challenged, and work within our highly disruptive business model.

Why Kogan.com?

• Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future
• A hybrid work model and support for flexibility 
• Your role has a lot of ownership, autonomy, and little red tape
• You’ll be empowered to achieve positive outcomes and your work will have a real impact
• You’ll be at the forefront of the eCommerce industry  with us and be part of a company that is the pioneer of eCommerce in Australia
• Be an Entrepreneur, playing a hands-on role in shaping our strategy at our HQ
• A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company, and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more!

To apply

Express your interest in this opportunity by uploading your CV and Cover Letter, outlining your interest in the position and how you think you can help grow the Kogan business.

Hot tip, generic Cover Letters won’t cut it here! Stand out with an application that shows a deep knowledge of the Kogan.com business and how we operate, to allow yours to be looked upon more favorably.

Innovative thinking got our business to where it is now, so it makes sense that we look for like-minded problem solvers! As the first step in our process, all new candidates will be sent for testing, so be sure to keep an eye out for it! 

About Us

We’re Kogan.com, Pioneers of eCommerce in Australia.

At Kogan.com we offer rewarding careers, where you build your skills, are mentored by the best in the industry, and get to share your expert knowledge in an innovative Company where your ideas and opinions count. You get to solve really important challenges to drive eCommerce’s future,  and get to do it with great team culture and benefits!

Join Kogan.com to master your craft, do your best work, make a real difference and work with the best.  At Kogan.com, your work will have an immediate impact on transforming the Australian and New Zealand retail environment.