Information Technology Support Internship null

About the Kitney: 

Kitney is a leading consultancy specialising in workplace health and safety and broader business management. Our expertise lies in delivering business management solutions through our consultancy services and the Kitney Toolkit on Microsoft 365. We are pioneers in making WHS management systems accessible in the Microsoft 365 space, both in Australia and globally. Our commitment extends to supporting businesses, providing student opportunities, and maintaining a collaborative and human-centered approach. Our diverse team, operating in both Kitney and Kitney Toolkit, focuses on staying at the forefront of technological solutions. Valuing relationships and people, we emphasise a supportive culture and aim to keep our workforce engaged and innovative. Our virtual work setup utilises Microsoft 365 tools like Teams and SharePoint.

Your role/about you: 

• Provide technical support such as network support, installations, hardware and software set up. 
• Help troubleshooting by diagnosing and resolve technical problems minimising disruptions. 
• Maintain and create documentation for IT records for future reference. 
• Assist in end user training on software and hardware usage. 
• Creating IT tickets and monitoring progress. 
• Implement security measures such as including user access controls, antivirus software, and data protection protocols.
• Are responsible, reliable, and trustworthy.
• Must have an appropriate visa to work in Australia. 
• Must be able to travel to the office at least 1-2 times a week (office based in Rocklea Brisbane. 

You will get out of the program:

• On the job training working along-side experienced professionals
• Exposure to industry thought leaders
• Face-to-face meetings with clients
• Diverse and exciting work at the forefront of innovation in our industry
• Work with passionate, creative people in a team that values bold and innovative ideas and attention to detail
• Opportunities to complete Microsoft training 
• Technical and user document writing exposure
• Options to gain valuable ongoing work for the duration of your degree

Training and Development: 

Over the 3-month internship, you'll gain valuable experience and have the support you need to succeed.

• Onboarding and Training: We'll get you started with the tools and skills you need for a successful internship.
• Your Buddy Mentor: A friendly mentor will guide you, answer questions, and help you feel comfortable in this new environment.
• Month 1: Settle in and Build Your Foundation. Get essential training, collaborate with the team, and build the confidence you'll need.
• Month 2: Hands-on Learning. Take on smaller projects, shadow your mentor, and see how we work.
• Month 3: Spread Your Wings. You might work on solo or larger projects, attend client meetings, and expand your skills. Your buddy will still be there for support.
• Potential for Extension: If positions are available and your performance is strong, you may have the opportunity to extend your contract at Kitney.

Salary: 

Renumeration will depend on how much experience you have and which level of study you are undergoing e.g. undergrad, post grad, or graduate. You can receive up to $35/hr.

Career progression: 

There is always room to progress at Kitney, there’s multiple pathways in our IT department you can advance in. There is also the option of changing a pathway into other departments like Business Development and Work Health and Safety. 

Work life balance:

We prioritise work-life balance and we understand the demands of student life. We're committed to supporting mental health and wellbeing, so we can adjust workload and working days when needed. We also offer flexible work options that include working from home. To help you get the most from your internship, we encourage you to come into the office at least 1-2 days a week during the initial 3-month SWIP program. This way, you'll benefit from direct mentorship, team collaboration, and fully immerse yourself in our company culture.

Our Culture: 

Kitney is a close-knit team where you'll be empowered to unlock your full potential and make a real impact. In our Kitney Toolkit Team, we foster a culture of possibility, encouraging you to be your authentic self, share your unique talents, and collaborate with passionate colleagues. Together, we'll develop innovative solutions, inspire others, and make a lasting difference.