Service Desk Intern null

About

KBR partners with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies, and expertise, its employees are ready to handle projects and missions from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, its clients trust us to deliver the impossible on a daily basis.

Your Role

• Answering Help Desk calls (1st call resolution).
• Troubleshooting repairs/issues or escalating as needed
• Installing software
• Perform data cleanses
• Install, test, and configure new workstations, peripheral equipment, and software
• Modify configurations, utilities, and software default settings for local workstations
• Document internal procedures
• Maintain, track and report project status and metrics
• Develop approaches for deploying IT solutions to meet organizational requirements
• Scheduling of services

Training, Development & Rotations

KBR’s Intern Program provides valuable professional experiences that are personal, educational, and intentional. 
They treat interns like regular, full-time employees and allow them to get involved in meaningful work. The agile culture enables interns to work directly with team members and to get hands-on experience on various projects for its customers. They want to expose its interns to all KBR has to offer, so in some instances, interns may have opportunities to get involved with other facets of the company. 
They also strive to integrate mentorship, career development webinars, and social events into its programs. This helps ensure interns are getting the most out of their time with KBR and that they’re being given opportunities to grow their network with fellow interns and with KBR team members. 

Compensation & Benefits

The estimated annual salary for this position is $57,000-$92,000. You'll also receive the following benefits:

• Global Employee Discount Program
• meQuilibrium
• Employee Support Program
• Flexible Working
• Health and Wellness
• Extras 
• Education
• Finance and Future Planning

Career Progression

This internship opportunity will provide the applicant experience with progressive responsibility and experience.  The work will be hands-on support of the various missions at the EROS (Earth Resources Observation and Science) Center The applicant will be assigned a mentor.  The interns will telecommute from campus with travel to the EROS Center as their schedule permits and as the project requires. This position holds the potential for full-time employment upon graduation, pending project funding.

Work-Life Balance

The Work-Life Balance at KBR is rated a C by 40 employees putting it in the Bottom 45% of similar size companies on Comparably. 50% of KBR employees are satisfied with their work-life balance while 100% feel they are burnt out. A well-proportioned work-life balance is necessary to keep employees happy and productive.

Company Culture

KBR's people are of character, and value honesty, trust, courage, fairness, prudence, and tenacity. They believe doing what’s right for the planet, the communities where they live and work, and its people are good for their business. They will not sacrifice its integrity. KBR has a will to succeed, individually and as a company, but They value the achievements of its team of teams over individual accomplishments. their collective focus powers operational excellence, fuels passion for delivering for its customers, and makes it a better, stronger, more effective, and more efficient company.  

About You

• Excellent Customer service skills
• Ability to install, update and troubleshoot computer/laptop hardware and software.
• Windows 10 experience
• Knowledge of personal computers and a solid understanding of computer networks.
• Ability to address moderately complex technical issues and work on problems of diverse scope
• Willing to learn the most up-to-date IT methods.
• Knowledge of ITIL is beneficial.
• A+ Certification or MTA desired.
• Follow helpdesk/desktop support best practices (ITIL-centric) to ensure accurate, timely problem resolution.
• Working towards a Degree in Information Technology or a related field or equivalent
• 0 to 3 years of customer service/technical training experience working in a fast-paced team-oriented, high-demand, collaborative environment.

How to Apply

To start your application for this position, simply click the “Apply on employer site” button on this page.

Sources

• wikipedia.com
• youtube.com
• glassdoor.com
• comparably.com
• careers.kbr.com