Company Description
Inlogik, has grown to become the leader in premier financial, banking and expense management solutions. Partnering with customers in over 30 countries around the Globe and providing our team members opportunities to grow, enjoy and achieve.
Job Description
The primary purpose of the role:
The purpose of the Client Support (Software) role is to provide effective and efficient technical support to Inlogik customers and Internal staff. The role is an integral part of the Inlogik Product Team.
The day to day of our Client Support (Software):
- Provide excellent customer support, including assisting Clients with the configuration and troubleshooting of products.
- Proactively monitor the support ticketing management system and support in-box and respond to customer issues within agreed timeframes.
- Manage file and document transfer between Inlogik & Clients and remediate issues as required.
- Perform scheduled daily checks accurately and on time.
- Assist with the management and troubleshoot day-to-day issues that arise with the delivery of Inlogik products to its customers.
- Investigate, reproduce and document issues reported by clients
- Provide technical pre-sales, implementation and client management assistance to the Inlogik Sales Project and Account Managers.
- Deploy bespoke client deliverables to existing clients as requested.
- Actively participate and contribute to technology/process advancement in the Inlogik Group including review of product documentation/training material and providing feedback/recommendations for improvement to technical writers.
- Other tasks as required to assist with the QA & Testing and Development team.
Additional Information
Joining Inlogik on a permanent full-time position will expose you to a number of employee benefits that include:
- A flexible working environment - Hybrid WFH and in the office is available.
- An opportunity to grow, develop and enhance your skillset.
- Joining a supportive, collaborative team environment.
- Additional Training and Certification opportunities via our Upskill and Learning Program.
- Salary Sacrifice and Novated Lease options.
- Regular Social and Team events.
- Health and Wellbeing Program.
- Ongoing Support.
- And plenty more.
Interested? Apply now with your latest resume with contact details and we will make contact in how you can be a part of the team.