Financial Support Specialist null

About ING Bank Australia

ING Bank Australia is a global bank with products including savings, payments, investments, loans, and mortgages in most of its retail markets. For Wholesale Banking clients, ING provides specialised lending, tailored corporate finance, debt and equity market solutions, sustainable finance solutions, payments & cash management, and trade and treasury services.

To know more about ING Bank Australia, watch this video:

Your role

In this specialised role, you’ll be responsible for assessing applications from clients experiencing financial hardship. You’ll be regularly speaking directly with clients, multiple internal and external stakeholders, and suppliers to assist and support clients to resolve their financial situation; while assisting in managing accounts in arrears for both secured and unsecured lending, using your sound knowledge of collections processes.

What are you going to do? You will be:

• Assessing hardship applications and liaising with mortgage insurers for approval and consideration
• Reviewing and ensuring quality control of hardship cases; recommending the course of action for hardship cases
• Managing arrears on affected accounts and maintaining records of cases in hardship
• Responding to incoming email and phone requests and updating internal and external stakeholders with hardship enquiries
• Ensuring all legislative requirements have been met throughout each interaction

Salary & benefits

Financial Support Specialist roles may earn an average of A$66,000 to A$85,000 (Source: Glassdoor)

Employees at ING Bank Australia also enjoy perks such as:

1. Equal Parental Leave
2. Flexible Working
3. Network Groups
4. Read more

Work life balance

FlexING is ING's approach to flexible working. Whether it’s working from home, or varying start and finish times to play sports, pick up the kids, skip peak hour traffic, or study. Whatever the reason, ING empowers its people to manage their work so they don’t miss all the moments that matter. Read more.

Culture & vibe

At ING Bank Australia, having a diverse and inclusive culture isn’t just the right thing to do. It’s essential for delivering on ING's strategy and reflecting the communities they serve. Contrasting perspectives and backgrounds help them be more creative, faster in adapting, and more innovative in designing products and solutions for our customers. Read more.

To know more about ING Bank Australia's culture, watch this video:

About you

Here’s what ING Bank Australia is looking for in this role:

• Knowledge of regulatory requirements and legislation
• The ability to work well under pressure using multi-tasking, analytical and problem-identification skills
• Ability to adapt to changing needs and priorities
• The ability to build relationships at all levels across the business including external stakeholders with suppliers and  customers
• Proven experience in a prior hardship  (highly advantageous)

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly to ING Bank Australia.