Client Relationship Officer null

About HSBC

HSBC is one of the world’s largest banking and financial services organizations. They serve around 46 million customers through their four Global Businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. HSBC's network covers 71 countries and territories, in Europe, Asia, the Middle East, Africa, North America, and Latin America.

Your role

HSBC is looking for progressive minds who are driven and forward-thinking, who are open to different ideas and cultures, who can connect with customers and colleagues, and who’ll work with courageous integrity every day. This role is an excellent opportunity for you to make a difference and start your career with HBSC as a Client Relationship Officer at their Head Office in Barangaroo Sydney.

Your main responsibilities will include:

• Providing support to Premier Relationship Managers in ensuring all data entries are accurately inputted and completed in a timely manner
• Ensuring all credit submissions and documentation are appropriately completed
• Acting as a quality control person for all information completed by Relationship Managers
• Assisting in identifying the client’s financial service needs and offering appropriate options on financial services and personal credit products
• Being the first point of contact for customers when required and providing premium customer service
• Proactively working with internal parties to ensure the smooth facilitation of referrals and loans
• Providing support to Premier Relationship Managers in complaints handling

Training, development & rotations

HSBC gives its people the option to train, upskill and obtain qualifications in a way that’s right for them. They offer on-site HSBC University training in the UAE, Mexico, and the UK, online courses, and opportunities outside the classroom through volunteering. They are working to ensure everyone has the skills needed for the jobs of today and tomorrow. Read more.

Salary & benefits

Roles in Client Relationship Officer earn an average of A$55,000 to A$86,000. (Source: Glassdoor)

As an HSBC employee in Australia, you’ll have access to:

• Tailored professional development opportunities
• Competitive pay
• Embedded flexible working culture
• Market-leading subsidized private health cover
• Enhanced parental pay and support when returning to work
• Subsidized banking products and services
• Wellness programs including discounted gym memberships

Career progression

You will be able to develop your own professional networks with clients and colleagues around the world. You may also have the opportunity to develop your skills and gain experience in another country through one of HSBC's international assignments, which typically range in length from three months to three years. Read more.

Work life balance

HSBC has adopted a hybrid working model that supports collaboration between physical and virtual workplaces and is focused on the mental health and well-being of its employees. Read more.

Culture & vibe

HSBC put diversity at the heart of its business and provides you the opportunity to work in a collegiate, supportive and inclusive environment in which they seek to develop and promote people based on merit. They also provide their employees with tailored training and support to help them identify and follow their chosen career path, as well as access to a range of market-competitive benefits. Read more.

About you

Role requirements:

• Minimum Higher School Certificate or equivalent certification/education 
• A minimum of 2 years of customer service experience within a Financial Services environment 
• A passion for delivering first-class customer service to a diverse client base
• Strong communication, interpersonal and time management skills
• Strong attention to detail and a commitment to teamwork
• Well-developed analytical and problem-solving ability
• Demonstrated ability to manage multiple tasks with competing deadlines with flexibility and adaptability
• Ability to work and thrive under pressure 
• Strong history of policy compliance 
• Preference will be given to candidates who hold Australian or New Zealand PR/Citizenship or working rights or who can show they currently have unrestricted work rights in Australia with no limitations.

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly with HSBC