Consultant Support null

About Esri Australia

Esri Australia is the exclusive local distributor of Esri's world-leading Geographic Information System (GIS) software and a member of the world's largest group of ArcGIS specialists outside of the United States – the Boustead geospatial group. Esri Australia's team comprises more than 250 of the country's brightest GIS professionals from a range of disciplines including business analytics, cartography, environmental science, software development and surveying. 

Your role

Join their passionate ArcGIS application enthusiasts and technology specialists to contribute to their well-earned and highly respected team of troubleshooting and solution experts relied upon by a diverse client base. They are proud to support and contribute to ArcGIS solutions supporting both local, national, and even global projects. 

As a GIS Support Consultant, you will deliver on their vision and service delivery principles of Ease, Expertise, Collaboration and Consistency, by providing technical software support and training to their clients, ensuring that their contact with clients delivers a user experience consistent with their client experience vision.

Key responsibilities of the role include:

• Provide high-quality technical software support, training, and customer service to their Esri Australia end users. 
• Resolve technical issues by means of ArcGIS knowledge, specifically using ArcGIS Pro, ArcGIS Desktop and ArcGIS Online.
• Work well in a high-energy, fast-paced, enthusiastic, positive, and collaborative culture.
• Identify, understand, and articulate solutions for customer issues related to ArcGIS Pro, ArcGIS Desktop and ArcGIS Online using Esri tools and other related technologies.
• Interfacing and providing high-level assistance to key and strategic clients.
• Assist in the development and maintenance of their service desk documentation ensuring that the documentation is accurate and of high quality.

Training & development

Esri Australia has personalised development programs for its employees to help them explore their potential:

• Personalised onboarding program tailored to your role, specialist skill set and experience
• New product training, seminars, conferences and other skill or knowledge development
• Read more...

Salary & benefits

Roles as a Consultant Support may earn an average of A$52,000 to A$70,000 (Source: Glassdoor) 

Esri Australia employees can enjoy the following benefits:

1. Flexibility & leave
2. Health & wellbeing
3. Professional development
4. Reward, recognition & financial security
5. Resources to support your success
6. Read more...

Career progression

Esri Australia takes care of their employees and pushes them forward in their careers. They recognize their employee's contributions through profit share and other reward programs such as competitive compensation and annual salary adjustments. Read more.

Work life balance

Esri Australia is inclusive and people-focused. Their down-to-earth culture balances work and home life and enables their team to be great at what they do. Their people are important to them, and they offer a number of fantastic benefits including:

• Flexibility with the hours you work and where you work them
• Employee training and continuous development programs
• A very financially rewarding profit share bonus scheme
• Salary Continuance Insurance 
• Staff awards, Referral spotter fees, regular events and more
• Read more...

Culture & vibe

Esri Australia prides itself on creating an environment where professionals with different backgrounds can thrive. On top of this, they value family and uniqueness so ideas can flourish. Read more.

Here's a video of what it is like to be a part of Esri Australia: 

About you

Requirements:

• You have recently graduated (BA preferred) in associated business disciplines (Geography, Geospatial Science, Remote Sensing and/or Surveying) or have relevant industry experience.
• Experience working with ArcGIS Pro and/or ArcGIS Desktop and/or ArcGIS Online and other related technologies. 
• Excellent customer service and communication skills. You communicate well in both written and verbal mediums. You can communicate effectively to both technical and non-technical audiences. 
• The ability to effectively demonstrate fault diagnosis and problem-solving skills; and communicate relevant issues and findings.
• Dedicated to continuous learning; eager to learn and embrace new and emerging technologies.
• Keen interest and ability to work collaboratively as part of a team.
• Great attention to detail and time management skills.
• Working rights - You must hold current permanent and full-time working rights in Australia.
• Attitude and behaviour align with Esri Australia's core values.

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly to Esri Australia.