2022 Sales & Service Consultant null

About this opportunity:

The Sales & Service team is considered the face of Driva and is the first point of contact for customers. The team is responsible for providing exceptional customer service to both new and existing customers, and helping to maintain the awesome 5-star reputation that Driva continues to deliver on!

The role of the Sales & Services team is to assist new and existing customers by providing accurate, timely and reliable information on the Driva product and processes. The team is also responsible for helping drive growth in new business by managing outbound call queues and working to convert the maximum number of interactions into active customer applications.

The team is growing rapidly and looking to expand as one of the major operational teams of Driva. We are looking for people that want to be part of this growth phase!

This is a permanent full time role ideally based out of our Surry Hills office with a hybrid work balance, however, we will consider and support remote applications.

This entry level position will get you your start with Driva and a career within startups and tech/financial services and suits currently studying or recent graduates.

In this role you will be:

• Results oriented and team player with high drive to succeed
• Managing inbound calls from customers by providing relevant product and process information to improve and increase first interaction resolution.
• Managing outbound calls to customers with different levels of intent.
• Following-up high intent customers to increase Driva conversion from initial enquiry to approval.
• Having quality interactions with customers, ensuring that Driva’s value proposition is clearly understood;.
• Maintaining and updating Driva CRM with all sales activities and details.
• Daily queue monitoring and call-list completion.
• Assisting with partner follow-up requests and provide timely updates.
• Achieving growth and conversion targets each quarter.

More about you:

• Good multitasker with strong attention to detail.
• A passion for customer service and/or sales. 
• Ability to build rapport quickly and easily over the telephone.

Our perks and benefits:

Driva is a carbon neutral business. We offer our people an uncapped learning and development budget, additional study leave, extra annual leave with the option to purchase additional annual leave, paid parental leave, modern and dog friendly office spaces, weekly social events, $500 allowance to deck out your work from home environment, and discounts on all sorts of things like groceries, fuel, homewares, entertainment, sporting goods and much much more!