Client Services Associate Graduate null

Your role

CMC is hiring! They have a permanent opportunity for a Client Services Associate to join the Client Services Stockbroking team. Please note that they operate onsite and would require you to come into the Chatswood office 5 days per week. 

The Team

The Client Services team supports two lines of business – CFDs and Stockbroking, operating in a multi-channel environment across voice, email and chat/messaging. The team is multinational with team members located across Sydney, Singapore, Auckland and Toronto and operating 24 hours a day Monday to Saturday morning.

Role & Responsibilities 

• Ensure timely support for the Stockbroking clients by providing exceptional experiences
• Provide excellent and high-calibre client service to ensure a positive experience for all clients, focusing on getting it right the first time, acting as a brand ambassador in all client interactions
• Proactively identify opportunities to improve the client experience
• Maintain KPI and SLA targets, both individually and as a team
• Proactively respond to and manage inbound client queries through Phone, Email, Live Chat and Messaging, professionally and efficiently
• Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service if required
• Participate in targeted outbound calling campaigns
• Ensure compliance with RG146 certification, including annual CPD points
• Other duties as appropriate to the position
• Available for a rotating roster between 7.30 am and 8 pm in the Chatswood location

About you

This is an entry-level role that could be suited to those looking for a graduate position in financial services or wanting to get their foot in the door in the fintech industry. Please note that this role is only open to Sydney-based candidates.

Key Skills & Experience

To be a Client Service Associate and follow a career path in CMC you are an engaged and enthusiastic individual who is passionate about what you do. Making a difference in a client’s day means something to you and is what you strive to do on a consistent basis. You recognise soft skills as an integral element of your personal skill set, and you are comfortable in choosing to bring empathy and enthusiasm into your conversations with customers whether the request is something new, or a request you’ve faced multiple times already that week. 

Development and growth are extremely important to you. You have a hunger to learn and grow skills, whether that be personally or professionally within the field of the financial markets. You are someone who wants to work within a meritocracy, where performance matters and you see KPIs as a means to prove yourself. You are someone who looks to consistently challenge yourself and strive to improve your results and output. Hard work is a part of your DNA and you are someone that does not like to leave a stone unturned.

You love to solve problems, more so for customers. When it comes to facing those tough calls, you are not afraid to assist when customers have complaints, you have experience and confidence in handling complaints, and resiliency is a big part of who you are. If you are an advocate for customer excellence, then you are in the right place.

Benefits

As part of CMC Markets, you will be provided with the following benefits:

• Charity give-back days
• 1 extra annual day of leave for your birthday
• A dedicated benefits & wellbeing hub, for you to save on groceries, access retailer discounts and enjoy various resources to enhance your physical & mental wellbeing
• Receive an extra day of annual leave after each year of service (max 25 days of annual leave after 5 years of service)
• Social Club, Women@CMC, LinkedIn Learning and more

Training & development

They offer extensive learning and development resources, including on-the-job coaching, mentoring, and access to platforms like LinkedIn Learning. CMC Markets also sponsors employees for industry-recognized training courses, and their mentorship programs support personal growth and knowledge sharing within the organization.

To know more, watch this video:

Career progression

CMC Markets actively supports career progression by offering initiatives that focus on professional development, ensuring employees continuously build skills and confidence to thrive in a fast-paced environment. They have recently implemented a Career Development Pathway in Client Services which is designed to recognise tenure and skills in the form of remuneration increases and title changes.

Sources

The following sources were used in researching this page:

• cmcmarkets.com/group/careers
• cmcmarkets.wd3.myworkdayjobs.com/CMC_Markets_Careers