Bilingual Client Services Associate Graduate null

Your role

CMC is hiring! They have a permanent opportunity for a Bilingual Client Services Associate (Cantonese & English) to join the CFD team.

What you'll be doing:

• Provide proactive and timely support for clients, conducting platform demonstrations and maintaining general after-sales support
• Provide excellent and high calibre client service to ensure a positive experience for all clients, focussing on getting it right the first time, acting as a brand ambassador in all client interactions
• Responding to clients' enquiries and providing clients with product knowledge to ensure optimum utilisation of products and platforms
• Proactively identify opportunities to improve the client experience
• Maintain KPI and SLA targets, both Individually and as a team
• Proactively respond to and manage inbound client queries through Phone, Email, Live Chat and Messaging, professionally and efficiently
• Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service if required
• Proactively identify and cross-sell additional products and services to existing clients
• Take ownership of ensuring accurate client information is recorded in relevant internal systems (e.g. Pega) in a timely manner if required
• Participate in targeted outbound calling incentives
• Conducting product training for new starters as part of the induction and buddy program
• Ensure compliance with RG146 certification, including annual CPD points
• Other duties as appropriate to the position

This is a full-time position working from Monday to Friday with a rotating roster between 6:00 am and 6:00 pm in the Chatswood location.

About you

This position is only open to Sydney-based candidates.

Who they’re looking for:

• Strong customer service orientation
• Operates with integrity and a highly client-centric mindset, with an ability to build and enhance strong and meaningful client relationships
• Demonstrates passion and enthusiasm for their products and services
• Excellent verbal and written communication skills (Cantonese & English essential, Mandarin desirable, typing Chinese using Hanyu pinyin included)
• Ability to work effectively as part of a team
• Strong resilience and capacity to work with customers with varying degrees of market knowledge in a call centre environment
• 1 – 2 years of customer service experience helpful
• Undergraduate degree in a relevant discipline desirable (Business, Finance, Economics etc.)

Compensation & benefits

This position pays AUD 60,000 plus a Super and an Annual Discretionary Bonus. As part of CMC Markets, you will experience the following benefits:

• Team: You’ll work alongside a collaborative and diverse team with a supportive Team Leader and Manager who all value an amazing workplace culture.
• Social: They have their own in-house Culture Club that organises a bunch of activities such as Parties, Dinners, Networking events, bowling etc. They also have social clubs where like-minded colleagues can bond over ocean swimming, fine dining or gaming etc.
• Perks: Day off for your birthday, free breakfast and coffee every day, an additional day of leave after each year of service, volunteer opportunities, discounted rates at various retail stores.

Training & development

CMC Markets offers extensive training and development resources, including RG146 qualification, LinkedIn Learning, and on-the-job coaching, as well as professional and leadership development opportunities. They emphasize mentorship and support for internal talent, providing guidance and opportunities for personal and career growth through structured programs and external training.

To know more, watch this video:

Career progression

They actively support career progression by offering initiatives that focus on professional development, ensuring employees continuously build skills and confidence to thrive in a fast-paced environment. They have recently implemented a Career Development Pathway in Client Services which is designed to recognise tenure and skills in the form of remuneration increases and title changes.

Sources

The following sources were used in researching this page:

• cmcmarkets.com/group/careers
• cmcmarkets.wd3.myworkdayjobs.com/CMC_Markets_Careers