2022- Claims Consultant null

Job Description

Working at Claim Central

We understand that vital to any organization are its people. That is why we pride ourselves on creating a happy, healthy workplace. We live and breathe our values and always look to continuously improve. We invest in our team members to become experts in what they do by developing their skillset. We want to attract like-minded individuals that share our values and can be part of the exciting journey here at Claim Central.

About the role

Claim Central is looking for a Claims Consultant to join the Restoration team, ideally with prior experience in contact center/customer service. In this role, you will manage the end-to-end lifecycle of a restoration claim’s portfolio with a customer-centric approach, alongside a team of SMEs in building and repair. 

As a "Claims Consultant” 

To be successful in this role you will need traits such as Customer Focus, Rapport Building, Accountability, Ownership, Flexibility, and Agility to handle and thrive in a fast-paced environment. 

A day as a Claims Consultant looks like this:

• End-to-end management of the claims process within predefined SLAs whilst focusing on improving the customer experience through each touchpoint
• Answer inbound calls and actions accordingly
• Record accurate and detailed case notes for claims o internal and external portals
• Review and analyze reports and data to identify and understand required actions for claims
• Liaise with policyholders, clients, and trade partners to coordinate rectification of the property or replacement of contents via phone and email
• Adhere to legislative and regulatory requirements
• Investigate and respond to any client issues and or complaints accordingly
• Ad hoc projects and administration in support of the continuous improvement initiatives 

Required Skills & Experience

• Previous experience in insurance and/or restoration highly desirable (not essential)
• High attention to detail
• Effective communication skills; both written and verbal
• Intermediate Excel skills
• Works well in a team environment but also autonomously when required
• Proactive and committed
• Thinks outside the box
• Problem-solving skills
• Personable and approachable
• Strong organization and time management capabilities

Claim Central Consolidated is at the forefront of Claims Services, Technology and Data and Analytics, now ranked #8 in the 2016 Australian Financial Review Most Innovative Company. Whether as an end-end outsourced solution or a selected individual offering, our focus is on helping our Clients improve their performance. Claim Central is regarded as a thought leader and innovator, investing diligently in partnership with its clients to bring new and disruptive claim solutions to the market.