IT Helpdesk Support Technician L1/L2 null

This role will see you providing IT support to business users. You will gain a wealth of experience with an organisation that is a leader in their field.

Required Skills:

• Experience providing L1/L2 support
• Excellent customer service skills with attention to detail
• Experience providing both Software and Hardware support

Responsibilities:

• Manage Help Desk tickets in a timely manner
• Respond to customer issues via phone, email in a timely manner
• Provide customer assistance
• Providing technical support over the phone
• Document customer interactions
• Run diagnostics to resolve customer reported issues
• Install and configure computer hardware, software, systems, networks, printers, and scanners
• Solve common problems such as menu navigation, verification of hardware and software, installation issues, and setup
• Provide product information
• Repair and replace equipment as necessary
• Follow-up with customers to ensure issues are resolved
• Possibly training junior staff

Qualifications:

• 1-2 years of experience working in a help desk environment
• Excellent oral communication skills
• Detail oriented in order to keep detailed notes on tickets
• Highly organised to keep Help desk tickets order
• Ability to diagnose and resolve basic computer technical issues

The successful candidate will have:

• A technical, logical thought process
• An ability to stick to strict deadlines
• An ability to prioritise and delegate

If you are looking for your next challenge and feel you have the skills to succeed in this role, we encourage you to apply.